Agentopia by CynetIQ
Stale Ticket Triage

Stop spending Friday afternoon
grooming the backlog

Agentopia by CynetIQ scans your Jira and Azure DevOps backlog on a schedule, identifies tickets idle past your threshold, and recommends close, snooze, or keep — with one-sentence reasoning. Bulk-approve in a click. The weekly triage meeting goes away.

Sample triage queue entry

🪐  SUP-128  ·  47 days idle  ·  AI: ✓ close · 75%

"Mobile app crash on settings page"

🤖  Looks resolved by PR #4221 (merged 38 days ago); customer
   hasn't responded since.

[ ✓✓ Apply AI ]   [ ✓ Close ]   [ ⏸ Snooze ]   [ ⛔ Keep ]   [ ↩ Skip ]

How it works

  1. 1
    Connect Jira / Azure DevOps
    Existing Agentopia by CynetIQ integrations — no extra setup. Triage uses the imported task cache, no extra API hits.
  2. 2
    Set the threshold
    Chip-pick: 7d / 14d / 30d / 60d / 90d / custom days. Pick which sources to scan: Jira, Azure DevOps, GitHub Issues, Linear (chips).
  3. 3
    Schedule the scan
    Chip-pick: every 6h, every 12h, daily 9am, weekly Sundays 18:00, monthly. Or custom cron. UTC.
  4. 4
    AI emits a verdict per ticket
    close / snooze / keep + a one-sentence reason. Conservative by default — only picks close when the ticket itself signals resolution.
  5. 5
    Bulk-approve in one click
    "Apply all AI suggestions" applies the AI verdict to every pending decision in one go. Per-row override available.

What you save

⏱
1 hour / week / PM
A typical Friday triage meeting eats one hour per PM. Agentopia by CynetIQ runs the scan overnight; you bulk-approve in 90 seconds Monday morning.
🧹
Backlog stays honest
Stale tickets accumulate fast. Agentopia by CynetIQ scrubs them weekly so your Now / Next / Later signal isn't drowned out by 200 dead rows.
🤖
Conservative defaults
AI defaults to "snooze" when it's unsure. Only picks "close" when the ticket itself says so.
📋
Per-source filtering
Toggle Jira / Azure / GitHub / Linear independently — different teams, different sources.
🛡️
Full audit trail
Every AI verdict + every human override is logged with timestamp + user id. Replay if needed.
🔧
No code changes
Already using Jira / Azure DevOps? Triage works on top — no agents written, no flows wired.

Frequently asked

What does "stale" actually mean?

Configurable per workspace. Default is 30 days without status / comment / field changes.

How does the AI decide?

A short LLM call per ticket reads the title, description, idle days, linked PR, branch, and recent activity, then emits a verdict + one-sentence reason.

Does it actually update Jira / Azure?

When you approve, the Agentopia by CynetIQ-side TaskRecord status flips. Full source-system writeback is opt-in per integration.

How often does the scan run?

Chip presets: every 6h, every 12h, daily 9am, weekly Sundays 18:00, monthly. Or custom cron. UTC.

Will I lose the audit trail if I bulk-approve?

No — every triage decision lives in the triage_decisions table with timestamp + user id.

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